Cancellation Policy

  • Effective Date:

    • October 2023 onwards

    Policy Overview:

    • At LaserPro Aesthetics, we strive to accommodate our clients, but due to the high demand for our treatments, we have implemented a formal Deposit/Booking Fee and Cancellation Policy.
    • We value your time and appreciate that you value ours. Short-notice cancellations or no-shows prevent us from offering that time to other clients.

    48-Hour Cancellation Policy:

    • We understand that short-notice cancellations may sometimes be unavoidable. If rescheduling within 48 hours is possible without disrupting our schedule, we will attempt to do so.
    • However, due to the difficulty of re-booking appointments within 48 hours, we have instituted a strict 48-hour cancellation policy.

    Appointment Queries or Cancellations:

    • To amend or cancel your appointment, please contact us via:
    • If you notify us of a cancellation with less than 48 hours’ notice or fail to attend, your deposit will be retained, or a treatment will be deducted from your prepaid course.

  • Deposits & Booking Fees

    Deposit Requirements:

    • A deposit/booking fee is required when booking any treatment. This fee will be deducted from your total bill on the day of the treatment.
    • Consultation fees will be refunded if the treatment cannot proceed due to medical reasons, as determined by our practitioner, or if you provide a valid medical letter.
    • Otherwise, these fees will be applied to the proposed treatment plan.

    Rescheduling and Cancellation:

    • To retain your deposit, you must notify us at least 48 hours in advance if you wish to cancel or reschedule your appointment.
    • We will only move a booking fee/deposit to a new date once. Further rescheduling, regardless of notification time, will result in automatic cancellation and loss of deposit.

    Appointment Reminders:

    • We send text reminders at least 24 hours before appointments, though technical issues may occasionally prevent this.
    • Email reminders are sent 2 days prior to appointments.
    • You can manage your appointments through our client portal or the LaserPro Aesthetics online booking system.